Working Back is focused on customer experience in the dynamic digital age and how we can get it right. I'll share insight that I've seen make a real difference. Working back comes from putting the customer in the middle of our our discussions and working back from there. It will cover a variety of topics with one central thread, how will we solve this by putting the customer in the middle and working back.
Image by Jenny Canar <http://www.coetail.com/jencanar/author/jencanar/>.
